Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and click the “Add to Cart” button. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to deliver your order. We accept payments from Paypal.
We would like to make it clear that when a customer makes a purchase online they are agreeing to a legally binding contract.
When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you experience any technical problems please do not hesitate to contact us on through any of the methods in the ‘Contact Us’ section above.
Shipping And Handling
Our orders have a postage cost of £8.70 (special delivery signed & tracked) For International orders, postage may vary from quoted price, if this causes concern please e-mail (info@barblesshookcompany.com) for accurate postage costs.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is included. Please note that product prices are displayed inclusive of VAT.
Credit Card Security
For secure transactions, your credit card transaction will take place on the third party payment gateway Paypal. This may require an additional security measures required by your bank. We do not store any payment details or credit card information on our site.
Guarantee
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Contacting Us
Email: info@barblesshookcompany.com
Returns Policy
We will accept anything back as long as the goods are in the original condition and returned with the original packaging. We must be notified within 48 hours if any items received are damaged. Any complaints or queries that you may have about an order please contact us by any one of our contact details in the ‘Reaching Us’ section above. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm
This is a United Kingdom based e-commerce site and in situations of legal matter the UK law is the applicable law.
All material is copyright of Barbless Hook Company
Our Customer Promise – Our Privacy Policy
Who we are
The aim of the organisation is to retail high quality, innovative fly tying equipment.
What data we collect
Like most organisations, we collect data in the natural course of running our business.
This privacy policy explains how we comply with the GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).
We do not give, sell, exchange or rent users’ names, email addresses, postal addresses, telephone numbers, or any other personal or company information, to any other party or organisation for commercial purposes.
Barbless Hook Company does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We like to keep things simple so here’s an overview of what data we collect, when and what we do with it:
Our Customer Data
Online Customers
Online purchases are made via our dedicated website on a HTTPS (secure) link at www.barblesshookcompany.com which operates on a WordPress platform, hosted in the United Kingdom by Flywheel and uses a Woocommerce plugin to manage sales.
All data is backed up every 24 hours and Flywheel deploys server wide security and encryption to ensure our customers’ data is kept safe.
When our customer make a purchase, in order to fulfil their order, we collect and store the following data under grounds of legitimate interest:
First and Second Name
Company Name (if appropriate)
Postal Address (for sending out the order)
Phone Number (in case there are any problems with their order)
Email Address
Order Details (e.g products purchased)
All payment processing is handled off site by one of two third party payment processing providers, specifically:
Paypal
Under current UK financial accounting regulations, this transactional data is kept for a period of 7 years and then is deleted.
Barbless Hook Company has access to these payment portals in order to reconcile transactions for accounting purposes.
First and Last Name
Email Address
Wishlist Products
Telephone Customers
Trade Customers
Trade purchases are made by email and we follow the same process outlined above for our Phone Customers.
When our customers make a purchase, in order to fulfil their order, we collect and store the following data in our accounting software Xero under grounds of legitimate interest:
First and Second Name
Company Name (if appropriate)
Postal Address (for sending out the order)
Phone Number (in case there are any problems with their order)
Email Address
Order Details (e.g products purchased)
Under current UK financial accounting regulations, this transactional data is kept for a period of 7 years and then is deleted.
Our E-Newsletter Subscribers
Barbless Hook Company sends no more than 15 e-newsletters to our database over the course of a year (on average one email per month). These e-newsletters may include:
Special Offers
The only personal data we collect and store in this database, which is managed on a secure platform provided by Mailchimp is:
Your First Name
Your Second Name
Your Email Address
You can unsubscribe from this database at any time by simply choosing the “Unsubscribe” option on the footer of every email or by emailing us at info@barblesshookcompany.com
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Periodically, at least every 3 years, you will be asked to re-verify your subscription to this mailing list to ensure you still wish to receive communications from us.
Our use of Website Cookies
This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Specifically we use:
Google Analytics (which helps us understand what pages you visit, how long you spend on those pages and where in the world you are from. It does not enable us to identify you personally)
Facebook Pixel (which helps us serve digital advertising to you via the Facebook platform if you have already visited our website.)
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take care before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves appropriately online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
If you have concerns about how your data is being handled:
We have taken every reasonable step to ensure that your data is handled securely and appropriately to enable us to deliver on our promises to you, however if you feel this is not the case, we want to know.
If you believe you have grounds for complaint about the way your data is being handled by Barbless Hook Company, please contact:
A. Hill at Barbless Hook Company, email info@barblesshookcompany.com
You may also wish to contact the Information Commissioner’s Office who are responsible for upholding data protection in the United Kingdom. Details of your rights and how to contact them are online at: https://ico.org.uk/
Policy Version: 01/10/2019
